CURRENTLY Training, consulting, and graduate teaching full-time.
IN THE PAST 24 years in various leadership positions and has taught leadership for five universities, in 2,000 classes to over 3,000 graduate level professionals for over 30 years.
INTERNATIONALLY Leadership training designed and delivered for the Government of Egypt and National Panasonic in Japan.
EDUCATION Doctorate in Adult Education from Nova Southeastern and Leadership Certification from Carnegie Mellon University.
SELECTED RESULTS Provided customer service to 290 large industrial companies (four million or more in revenue) and 800 mid-size customers.
Developed a best-in-class, 270-employee phone center improving the average customer call wait time from 30 minutes to 30 seconds.
Lead a major power company to be the "Top in Customer Satisfaction in the Western United States."
Developed the first-ever Strategic Corporate Training and Development Plan to be implemented among 6,000 employees.